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Crisis Centre

HUM-0900 Employee Relations: Complaints

Description

Record of employee complaints and the steps taken to investigate, that do not result in disciplinary action. Includes: Log of complaints, correspondence regarding the complaint, record of any meetings that take place as a result. 

For records of disciplinary action, including those resulting from complaints see: HUM-0910 Employee Relations: Discipline Case Files

Retention Trigger

Complaint resolved or escalated

Retention

Trigger + 3 years

Responsible Unit(s)

Human Resources

Source

 

Records System

Hybrid

Citations

 

Record Authority

VP Human Resources and Services

Disposition

Secure destructionIf formal investigation or discipline is warranted, transfer to discipline case file

Records Arising from Activity

Log of complaints, correspondence regarding the complaint, record of any meetings that take place as a result

Retention Rationale

 

Personal Information

Yes

Vital Record

No

Protection

High