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Crisis Centre

ITS-0220 Asset Management: Repair and Service

Description

Consists of records related to repair and service requests from students, faculty and staff. Includes requests for assistance with hardware and software, logs of actions, correspondence with users.

Retention Trigger

Disposition of asset

Retention

Trigger + 1 year

Responsible Unit(s)

IT Services

Durham College IT

Source

Submitted by user

Records System

Heat; Email

Citations

 

Record Authority

Associate Provost

Disposition

Secure destruction

Records Arising from Activity

  • Logs in Heat
  • Email correspondence

Retention Rationale

Intended to provide a complete history of repair and service requests related to a particular asset until its disposition. There is a parallel obligation - much larger in size - on the part of Durham College IT Shared Services, to whom most of our IT Services are outsourced.

Personal Information

No

Vital Record

No

Protection

Medium